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WVM Alert

Receive Campus Emergency Information

Information at your fingertips! Want to know if the campus is closed? If there is a hazard outside your classroom door? WVM-Alert will text, email and call you to make sure you don't miss a thing. It's free!

Log into your portal and add your cell phone number. Invest 5 minutes in your own safety!

Classroom emergency phones - When the emergency phone rings, anyone may pick up the receiver and listen.

If you are not a student, full time staff or faculty working member teaching during the current semester, you are in the right place! You will not receive WVM-Alert campus emergency messages unless you register here.

What you need to do

Nothing. Lucky You!

Not everyone needs to register

If you are a full-time student, full-time staff or faculty member teaching during the current semester, with access to the Portal, you have been automatically registered to receive WVM-Alert campus emergency messages.

Wait, there is one thing...

The information contained in the WVM Alert site comes straight from the WVMCCD Student and Staff/Faculty portals. Keep your contact information up-to-date. Due to the status of our data system upgrade, updating contact information online is not currently available. Students can contact Admissions and Records, and Staff should contact Human Resources to update contact information.

Oh, and one more...

Review the Emergency Guidelines so that you know what to do when you receive an emergency message.

By the way, if you share an email address with another student, staff, or faculty...

Your contact information will not be loaded into the WVM Alert System! Please make certain that there is only one person affiliated with any email address in the Portal.

If you are not a student, full time staff or faculty working member teaching during the current semester, you are in the right place. Register with WVM-Alert to receive campus emergency messages.

Before you register, there are a few things that you need to know:

  • It is your responsibility to maintain contact information on the WVM-Alert site.
  • Text messages are the fastest way to send out campus emergency messages, so be sure to include a cell phone number.
  • When you submit the registration a verification email will be sent to your email address. Email comes from [email protected]. Click on the link and log back into the WVM Alert site. You must ADD YOURSELF TO AN OPT-IN LIST in order to receive messages (see second tab on your account screen).
  • It is your responsibility to opt-out when you no longer want to receive campus emergency messages.
  • Review the Emergency Guidelines so that you know what to do when you receive an emergency message.

Frequently Asked Questions

WVM Alert is the Campus emergency messaging system used by West Valley and Mission colleges to ALERT students, faculty, staff, contractors and visitors of emergencies and other situations affecting our campuses. 
 
As a part of this service you will periodically receive text, voice and email messages. The system is tested twice per semester and used for actual emergencies as necessary.
Messages are sent by West Valley Mission Community College District Police, Emergency Management personnel, the Public Information Officer or other trained staff.
This service is compatible with the products and services provided by AT&T, Sprint, Verizon Wireless, T-Mobile, and most other mobile phone carriers. A complete list of supported carriers is displayed during phone registration.

Due to the mobile nature of many campus affiliates, cell phones are often the best way to reach the campus population during an emergency. Campus safety officials will use voice calls and text messages to cell phones to ensure delivery and comprehension of the message. Email messages and office phones may also be used. 
 
CREATE A CONTACT ON YOUR PHONE for WVM Alert.  The phone number will always be the same 408-855-5544.  That way you will know it is WVM Alert calling.
 
WVM Alert is not the only way we notify you of emergencies.
  • If you hear the fire alarm – evacuate the building
  • If you hear instructions via the public address system – follow the instructions given. The PA system is not available in every campus building at this time.
  • If a classroom phone rings – answer it and follow instructions
  • If you are asked to take action by a Campus Emergency Response Team member wearing a reflective vest – follow their directions
  • If you see instructions on the campus electronic signs or campus website – take appropriate action
  • If you receive a message on Social Media (campus Facebook or Twitter) - be sure the message is from an Official source (campus police, campus President, etc) before taking action.

Situations could include:
  • Lockdown – Active Shooter - Run or Hide or Fight based on situation
  • Building Evacuation 
  • Campus Closure 
  • Shelter in Place - Event requiring everyone to stay indoors (different from a Lockdown) 
  • Semester System Test

Each situation requires a different set of actions.
 
Watch the Campus Safety Video on the District website at www.wvm.edu/emergency and click on “Safety Training”. You’ll find detailed Emergency Guidelines and other emergency information under “Emergency Guidelines”. There are also posters positioned around campus and in classrooms that provide instructions. 
 
If you are driving and receive a WVM Alert pull over, when convenient, and read or listen to the message before you enter the campus.

Updates about the event will be posted on Facebook and Twitter.  If you don’t have accounts, you can still access the information via links posted on the www.wvm.edu/emergency site under “Emergency Info Updates”
 
Facebook:
•  You do not have to have a Facebook account to view the Facebook page.  Just type the link on the URL line on your web browser or save the link in your contacts.
 
Twitter:
•  Mission College Twitter @missioncolleges (yes, there is an “s” at the end)
•  West Valley College Twitter @WestValleyCC
•  You do not have to have a Twitter account to get updates on Twitter.  Just type the @name on the URL line on your web browser.  Save it in your contacts for reference.
Note:  There is an old twitter account called @missioncollege1, no longer in use

The service does not charge any fees; however, your standard mobile device charges do apply.

Anyone may sign up for campus emergency messages sent to West Valley and/or Mission College.  Click the Other Affiliates page to begin.
 
• If you are a student, full-time staff or faculty working the current semester, you are automatically registered.  See FAQ10 for log-in information.

WVM Alert is tested every semester.  You will receive an email notice at least 24 hours before the test so you can update your College Web Services Portal information if necessary.  All test messages clearly say “THIS IS A TEST”.

All students, faculty and full time staff should have an account.  
 
If you are a student, full-time staff or faculty working the current semester, you are automatically registered.  See Question FAQ 10 for log-in information.

Click on the WVM Alert link at the top of the home page of www.wvm.edu. The User Name is the email you use for College Web Services Portal. Click “Forgot My Password”.  Your temporary password will be sent to the email address.  If no account exists, you will need to Self-Register.

If you are student, faculty or full time staff, you were automatically loaded into the system.  Use your College Web Services Portal email address as the User Name and Click “Forgot My Password”.  Your temporary password will be sent to your email address.  
 
If you share an email address with another person, only one set of contact information can be included.  You can self-register with another email address or change your email address in College Web Services.

For Self-Registered users
YES!  You must follow the prompts to verify your email address and then log back into your WVM Alert account to Opt-In to the campuses you want to receive alerts from.
 
For Automatically Registered users
No.  Verification is not necessary.

For Self-Registered users
You must OPT-IN to a specific campus. Click the tab in your WVM Alert account that says Opt-In Lists and select one or both campuses. 
 
Automatically registered users are already set up in campus lists.  If you feel you should be receiving alerts from both campuses and are not, log in to your account and follow steps above.  See FAQ 10 to log in to your account.

Specifying a Preferred email address allows for the delivery of WVM Alert generated email to addresses other than the one you used when registering for this service.  If you frequently use an email account other than the one specified within the Registration email field, we recommend you add these addresses as Preferred email addresses.  Preferred email addresses may be added at any time within the My Account tab under Email.

Broadcast Alerts can include a recorded voice message sent to your Voice Only Line contacts. When you specify a voice only line, you are requesting to receive any voice messages included as part of a campus emergency message.

For Self-Registered users
Yes. To enter your mobile phone, visit the My Account tab, and click the “Add” button within the Mobile Contacts section. If you wish to provide a landline, VoIP, or other phone that cannot receive text messages, you can enter it within the Voice Only Line contacts section.
 
For Automatically Registered users
Your phone numbers are already entered.  Update them in the College Web Services Portal.

Do you have access to the College Web Services Portal?
If your College Web Services Portal account has current contact information, your WVM Alert contact information will be current as well. The College Web Services Portal information will overwrite any WVM Alert system contact edits made inside WVM Alert system.
 
No College Web Services Portal Access
Log-in to your WVM Alert account and click “Edit”.

  1. Log into College Web Services     
  2. Select Personal Information
    1. Select Update Addresses and Phones
    2. Select Update Email Addresses

For Self-Registered users only
Log-in to your account and make sure that you Confirmed your phone number.  The system must send you a text code that you enter on the website to confirm that the phone number is correct.  Until this is done, you will not receive calls.
 
Also check to see that you registered for an Opt-In list.  (See FAQ 13 above.)
 
To receive voice messages on your mobile device, click the “Enable Voice Message Delivery” checkbox to turn on voice alert delivery for the selected phone.
 
For Auto-Registered users
Confirm that your phone number is current in College Web Services Portal.  If you are still having problems, email [email protected]

If you are not receiving text messages, your mobile carrier may be enforcing a text messaging block on your account. Contact your carrier and ask that messages from shortcodes 67283 and 226787 be delivered to your mobile device
 
For Self-Registered users
Also check to see that you registered for a GROUP.  (See FAQ 13 above.)
 
If you have previously texted “Stop”, and now want to receive texts, you must delete the phone number, re-add it.

For Self-Registered users
Visit the My Account tab. Within the Email section, click the “Edit” button associated with the email address you wish to modify. Follow the instructions for entering your new Preferred email address.
 
For Auto-Registered Users
Update your email in the College Web Services Portal.

For Self-Registered Users
Visit the My Account tab, and click the Edit button next to the mobile number you would like to change. Enter the new mobile number you want to use in the fields provided, and click “Continue”.  
 
When changing Mobile Contact (1) [your primary mobile number], you will receive a text message containing a 4-digit confirmation code.  You must enter this confirmation code within this website to complete the primary mobile phone registration process.
 
For Auto-Registered Users
Updates to contact information in WVM Alert will be overwritten by the College Web Services Portal.  Update contact information in the College Web Services Portal ONLY.

Click on the My Account tab. Within the User Profile section, click the “Edit” link.  Instructions for changing your password are provided.

You may remove text messages by texting STOP to 67283 or 226787 or 78015 or 81437 or 22911 from your registered mobile phone. 
 
Note: Text messages are the fastest way to receive emergency messages.  
When you remove this notification method, you may put yourself and others at risk because you are not aware of in progress campus emergencies.
The District is not responsible for any adverse consequences resulting from your decision. If you have questions, please email [email protected]

For Self-Registered users and Auto-Registered users
Go to the My Account tab, and click the Edit link associated with your Mobile Contact. 
 
UNCHECK the Enable Voice Message Delivery checkbox.
 
Self-Registered users may delete the number.

For Self-Registered users
To receive ONLY voice messages on a particular mobile device (no text), text STOP to 67283 or 226787 or 78015 or 81437 or 22911 from your registered mobile phone. 
 
Note: When you remove any notification methods, you may put yourself and others at risk because you are not aware of in progress campus emergencies.
The District is not responsible for any adverse consequences resulting from your decision.  If you have questions, please email [email protected]

How do I delete my Account / Opt Out?

For Self-Registered users
Log-in to your account and click “Delete”.  You may create a new account at any time.
 
For Automatically Registered students, staff or faculty
If you click the “Delete” button, your information will NOT be deleted because the College Web Services Portal reloads all student, staff and faculty names into WVM Alert every evening.  The only way for it to “stick” is to do the following:
 
You may Opt Out of text messages by texting STOP to 67283 or 226787 or 78015 or 81437 or 22911 from your registered mobile phone.  You may also UNCHECK the Enable Voice Message Delivery checkbox, effectively removing you from all methods except email.
 
Auto-Registered users may not Opt Out of email messages. We encourage you to enable as many messaging methods as possible to increase the likelihood and speed of receiving a given emergency message.
 
Note: When you remove any notification methods, you may put yourself and others at risk because you are not aware of in progress campus emergencies. The District is not responsible for any adverse consequences resulting from your decision. If you have questions, please email [email protected]

If you are part of the automatically registered group, you cannot delete your account.  Your information is being reloaded every evening.  You may STOP text messages and uncheck the Enable Voice box in your account. (See FAQ 27).  You will still receive emails. 
 
If you are no longer a student/staff/faculty, our records may need to be updated.  (See FAQ 30) for phone numbers to call.  If all else fails, email [email protected]
 
For Self-Registered users
Try the Delete option again.